Equity

Job Summary

To supply all our ClubHotel guests with our in house ski equipment, fitting them all safely whilst providing excellent customer service to all. Maintain all company ski equipment, complete weekly paperwork and minimise any spend with the outside hire suppliers. To assist the management team with evening entertainments.

Key Responsibilities and Accountabilities:

Customer Service:

To be a point of contact for guests and suppliers in the event of a query and to reach an outcome that all parties are happy with

To assist in the smooth running of transfers to and from the resort when required, meeting and greeting the guests

Escorting guests to the airport on departure and assisting with check-in procedures

Organising, recommending and attending an evening entertainments program and ensuring any special requirements are dealt with

To report and deal with any guest feedback as appropriate, recording and sharing information with Hotel Management

To encourage guests to complete the customer feedback forms

Financial Awareness and Sales:

Selling ski packs, ski upgrades and entertainments in resort, taking payment and record in line with company procedure

Selling ski servicing to all guests

Organisation and Administration:

To maintain a tidy and orderly work area at all times  

Accuracy of all administration such as financial paperwork, incident reports, weekly reports etc.

To communicate and flow appropriate information to hotel team

Complete weekly paperwork regarding ski sales in resort

Ski Technician:

To maintain all company ski equipment to the highest standard

Provide an efficient and safe ski fitting and advice service

Encourage sales of ski servicing to guests own ski equipment

Liaise with in-resort ski and snowboard hire shops to ensure the best service is provided to our guests

Assist the management team with transfers to and from the resort, meeting and greeting the guests

To be part of the management team with regard to ski sales & evening entertainment programme

Complete weekly paperwork regarding outside ski hire

Weekly stocktake of company ski equipment

Person Specification and Skills:

Outgoing, driven, motivated, passionate and enthusiastic

Good eye for detail and accuracy

Passionate about the hospitality/ski industry and customer service

Excellent communication and customer service skills

Ability to present in-front of groups of people

Calm in a crisis and able to handle stressful situations

Persuasive & authoritative

Confident at influencing

Conversational / Fluent French an advantage

Good level of ski/snowboard ability

Ski Technicians Certificate (available through us)

Full clean driving licence an advantage